General terms & conditions

Nelson Royal’s Terms & Conditions


Your complete satisfaction is our goal. When your order arrives, please check each item carefully (immediately). If for any reason, you're not satisfied, you may return that new, unused product for a credit or refund. If anything you receive is damaged, please feel free to send us an email or Facebook message with photos of the item, so that we can expedite your return or replacement.


Nelson Royal’s accepts items returned for refund within 60 days of purchase with some exceptions.  Any items returned after 60 days can be returned for a gift card. Please feel free to contact us at your earliest convenience if you have any questions or concerns with any of our policies. We want to make your experience doing business with us the best it can possibly be!

All return items must be new and show no noticeable use or wear and must be in the original box including all parts, accessories, and packaging. (Meaning all original tags).

Products purchased in store can only be exchanged in store only.

Exchanges for purchases in store are allowed in store only. Exchanges for purchases online must be done online. Should you wish to return an item and order a new one in its place, the customer is responsible for return shipping.  Should you choose to let us assist you with this, you can utilize the following option:

Call us at 704-664-2708 to order a replacement item. Then return your original item using our return label or your own postage by following the "Returns" instructions above.


Free Shipping Offer
If your total of qualifying products is $199 or more, then those items will ship for free via the most economical service. We do not ship internationally. Alaska and Hawaii are not eligible for free shipping. We have a flat rate shipping fee of $8.95 for all items. 


- Online Sales Terms of Service

By agreeing to these Terms of Service, you represent that you are at least or are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the above Terms will result in an immediate termination of your Services.

- General Terms/Conditions

We (NELSON ROYAL’S) reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (1) transmissions over various networks; and (2) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

-Accuracy/Timeliness, Etc. of Information

We (NELSON ROYAL’S) are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting original, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

- Modifications to Service or Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Nelson Royal’s attempts to ensure that the Content on the Site is complete and current. As indicated in the DISCLAIMERS set forth below, Nelson Royal’s does not guarantee that the information contained on the Site will not contain errors, inaccuracies or omissions or that such information will be up to date. Such errors, inaccuracies or omissions may relate to price or to product description or availability. We reserve the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you, but Nelson Royal’s does not have an obligation to do so. We may change, edit, delete portions of, or add to the Site from time to time. Further, we reserve the right to refuse or cancel any orders based on any error, inaccuracy or omission on the Site, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is then canceled, Nelson Royal’s will promptly issue a credit to your credit card.

- Products/Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

– Billing/Account Info Accuracy

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store and/or online. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy listed above.